Frequently Asked Questions

Who can register on the HEIDENHAIN SHOP and user portal?

Only corporate customers can register on the HEIDENHAIN SHOP and user portal. Registration is currently possible only for customers in Germany and Austria.

Where can I register on the HEIDENHAIN SHOP and user portal?

Corporate customers can register here.

How long will it take to process my registration application?

We will process your application as quickly as possible, generally within one to two workdays. 

If I have any questions, who can I contact? 

If you have any questions, please contact the HEIDENHAIN User-Desk: 
+49 8669 31-5000 or user-desk@heidenhain.de

Why can't I see any prices? 

You will not be able to see prices until you have registered and logged onto the HEIDENHAIN SHOP and user portal. 

How long is the delivery period?

You will not be able to see delivery periods until you have registered and logged onto the HEIDENHAIN SHOP and user portal. Delivery periods are shown above the price on the individual product page.  

What are the terms of delivery?

The terms of delivery are EXW Traunreut. 

Where can I schedule a consultation appointment? 

You can schedule a consultation appointment here. 

How can I cancel my order? 

You can cancel your order if you contact the HEIDENHAIN User-Desk (+49 8669 31-5000 or user-desk@heidenhain.de) at least seven days before the confirmed shipping date.

How can I return a product? 

If you would like to return a product, please contact our HEIDENHAIN User-Desk: 
+49 8669 31-5000 oder user-desk@heidenhain.de.

How can I find out the status of my order?

Please contact our HEIDENHAIN User-Desk: +49 8669 31-5000 or user-desk@heidenhain.de.