Frequently Asked Questions

Who can register for the HEIDENHAIN SHOP?

Only corporate customers can register to use the HEIDENHAIN SHOP.
The HEIDENHAIN SHOP is available only to companies in Switzerland or member countries of the European Union.
For more information, please contact your HEIDENHAIN sales representative or an authorized distributor.

 

Where can I register for the HEIDENHAIN SHOP?

Corporate customers can register here.

 

How long will it take to process my registration application?

The review process usually takes one to two business days. We will process your application as quickly as possible. 

 

Who can I contact if I have any questions?

If you have any questions, please use our online contact form.

 

I already have a HEIDENHAIN CT account. 
Do I also need to register separately in the HEIDENHAIN SHOP?

Yes, separate registration in the HEIDENHAIN SHOP is necessary even if you have a CT account.
In this case, please use our online form for current customers.

 

Why can't I see any prices? 

You will not see any prices until you have registered and signed in to the HEIDENHAIN SHOP. 

 

How long is the delivery period?

You will not be able to see any delivery periods until you have registered and signed in to the HEIDENHAIN SHOP.
The delivery periods are shown on the individual product page above the price.  

 

How can I schedule an appointment for a consultation?

You can schedule an appointment here. 

 

How can I cancel my order? 

It is possible to cancel your order.  To do so, please submit this online contact form no later than seven days prior to the confirmed delivery date.

 

How can I find out the status of my order?

To find out the status of your order, please submit this online contact form.